Delivery and shipping
We ship all orders within 24 and 48 working hours after purchase.
You automatically receive on the email address or telephone number associated with your order, the tracking number of your package in order to be able to follow its delivery in real time. The tracking number is sent once your order has been shipped .
We assure you fast and secure delivery between 7 and 12 working days.
If your order does not reach you within the time indicated above, we invite you to contact us directly at the following address: info@luxaraparis.com
We are deeply touched by the incredible enthusiasm you have shown for our products recently. We would like to express our sincere gratitude to you for your trust and support. 💖
We have to admit that we have been pleasantly surprised by the impressive number of orders we have received in recent days.
We would like to inform you that, although we make every effort to process your orders within the usual deadlines of 24 to 48 hours (excluding weekends), as well as to ensure delivery times of 4 to 9 working days, the strong The demand we are currently experiencing may result in occasional delays delaying the dispatch of products by approximately 7 working days. Please accept our sincere apologies for any inconvenience this may cause. 🙏
We would also like to point out that our garments are handmade with the utmost care and dedication, which may slightly impact processing times. We thank you for your patience and understanding in this regard. 👖✨
Additionally, please check your spam or junk mail folders, as sometimes our order confirmation emails end up there. We assure you that we work tirelessly to minimize these types of incidents and provide you with the best possible experience. 📧🔍
As recognition of your loyalty and to apologize for any inconvenience, we are happy to offer you a special discount code of 15% off your next order. Simply use the code LUXARA15 at checkout to take advantage of this exclusive offer. 🎁💫
Once again, thank you so much for your continued support. We are honored to have you as one of our valued customers and are committed to providing you with quality products and exceptional service every step of your journey with us.
Please do not hesitate to contact us if you have any questions or concerns. We are here to help you !
With all our gratitude and warmth,
The Luxara Paris team
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